Question 1

What is Lume?

Accepted Answer

Lume is an AI-powered product photography tool that generates studio-quality product photos from a single upload. Choose from thousands of professionally designed templates and export as PNG at 1K, 2K, or 4K resolution.

Question 2

How does Lume work?

Accepted Answer

Upload your product image, choose the template that best reflects the look you want for your product (we have scenes for fashion, electronics, beauty, and more), and generate. Most generations take 8-12 seconds, and you can download the result as a PNG at up to 4K resolution.

Question 3

Who is Lume for?

Accepted Answer

Lume is built for Shopify and Etsy sellers, DTC brands, agencies, and marketplace sellers who need consistent, professional product photography at scale.

Question 4

Is there a free trial?

Accepted Answer

Yes! You get 5 free credits when you sign up, no credit card required. You can start generating product photos immediately.

Question 5

How do I sign in?

Accepted Answer

Sign in with your Google account. Your gallery, uploads, and subscription are tied to your account across devices.

Question 6

How do I upload my product image?

Accepted Answer

Click upload in the editor and select a JPG, PNG, WEBP, or HEIC file. Uploaded products are saved to your account, so you can reuse them in future scenes without uploading again. On templates with placement zones, you can drop a product directly into each zone to build the scene.

Question 7

What does credits mean?

Accepted Answer

A credit is what you spend to generate a product photo. Creating one image at 1K resolution uses 1 credit, and higher resolutions cost a little more (2K is 2 credits, 4K is 3). So if you have 9 credits left, you can generate about 9 more photos at 1K. You get 5 free credits when you sign up, and paid plans include a batch of monthly credits that refreshes each billing cycle.

Question 8

How do credits work?

Accepted Answer

A 1K generation uses 1 credit. On Business, Growth, and Studio plans, you can also generate at 2K (2 credits) or 4K (3 credits) for higher-resolution downloads. You get 5 one-time credits when you sign up. Paid plans include monthly credits: Pro (60), Business (240), Growth (420), Studio (720). Paid plan credits reset at the start of each billing cycle.

Question 9

When do my monthly credits refresh?

Accepted Answer

Your monthly credits are added at the start of each billing cycle, on the same day and time as when you first subscribed. For example, if you signed up on the 6th at 3:24 PM, your credits refresh on the 6th of every month at 3:24 PM — not at midnight. So if you check early in the day on your refresh date and your credits haven't appeared yet, just wait until later that day. You can see the exact date and time of your next refresh on your Subscription page under the credit balance.

Question 10

Do credits expire?

Accepted Answer

Paid plan credits reset each billing cycle, and unused credits from your monthly allocation do not roll over. Add-on credit pack credits are valid for 60 days from purchase. Signup credits are one-time and do not reset.

Question 11

What happens to unused credits at the end of the month?

Accepted Answer

Unused monthly subscription credits do not roll over — they reset at the start of each billing cycle. Add-on credit pack credits are different: they don't reset monthly and instead expire 60 days after purchase. When you generate, Lume always spends your soonest-expiring credits first, so you get the most out of your balance before anything lapses.

Question 12

Can I purchase additional credits?

Accepted Answer

Yes. You can buy add-on credit packs anytime from your subscription page to top up beyond your monthly plan credits. Each pack adds both credits and credit protections, and they stack on top of your monthly allocation. Add-on pack credits are valid for 60 days from purchase. Paid plans get a discount on credit packs: Business 15% off, Growth 20% off, and Studio 25% off.

Question 13

What's the difference between monthly credits and add-on credits?

Accepted Answer

Monthly credits come with your plan and reset each billing cycle. Add-on pack credits are bought separately, stack on top of your monthly balance, and are valid for 60 days from purchase.

Question 14

How does pricing work?

Accepted Answer

Sign up with 5 free credits, then choose a plan: Pro ($9/month, up to 60 product photos), Business ($29/month, up to 240 product photos), Growth ($49/month, up to 420 product photos), or Studio ($79/month, up to 720 product photos). All plans include commercial licensing, secure storage, and credit protections.

Question 15

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel anytime from your account settings. You will retain access to your plan features until the end of your current billing period.

Question 16

How do I upgrade or downgrade my plan?

Accepted Answer

Go to your subscription page and choose a different plan. Upgrades take effect immediately; downgrades apply at the end of your current billing cycle.

Question 17

Can I switch between monthly and annual billing?

Accepted Answer

Yes. Toggle between Monthly and Annual on the subscription page. Annual billing includes two months free.

Question 18

What is credit protection?

Accepted Answer

Credit protections let you reclaim a credit if you're not satisfied with a generated image. Click "Get Credit Back" in the image viewer within 30 minutes of generation (before downloading). The credit is returned to your balance and the image is removed. Each plan includes a monthly allowance: Pro (15), Business (70), Growth (130), Studio (240). Allowances reset each billing cycle.

Question 19

How do I get a credit back if I'm not happy with a result?

Accepted Answer

Open the image and click "Get Credit Back" within 30 minutes of generating, before downloading it. The credit returns to your balance and the image is removed. Each plan includes a monthly protection allowance.

Question 20

What file formats are supported?

Accepted Answer

Upload: JPG, PNG, WEBP, and HEIC. Export: PNG at 1K (1024px), 2K (2048px), or 4K (4096px), chosen per generation. Each template has a preset aspect ratio (square, portrait, or landscape) optimized for the scene.

Question 21

What product categories does Lume support?

Accepted Answer

Lume has category-aware scenes for Fashion & Apparel, Electronics & Tech, Beauty & Cosmetics, Home & Garden, and more. Each category offers a range of scenes designed for that type of product.

Question 22

Can I customize templates?

Accepted Answer

Each template is a complete, professionally designed scene — its background, lighting, and styling are already set, so there is no editing those elements piece by piece. You get the look you want by choosing the template that best reflects your expectations, and with thousands of scenes across many styles there is plenty of range to explore. Within a template, you can position your product in its placement zone to get the composition right.

Question 23

Can I put more than one product in a scene?

Accepted Answer

Yes. Templates with multiple placement zones let you assign a different uploaded product to each spot, so you can build multi-product scenes and apparel layouts in a single image.

Question 24

What do the numbers on the templates mean?

Accepted Answer

The numbers mark a template's product placement zones — the spots on the canvas where your uploaded products go. Each number is one zone, so on a multi-product template the numbers tell you where each product will be placed and let you assign a different upload to each spot. A template with a single number has one placement zone for one product.

Question 25

What output resolutions are available?

Accepted Answer

Every generation can be produced at 1K (1024px), 2K (2048px), or 4K (4096px). Free and Pro plans generate at 1K (1 credit per image). Business, Growth, and Studio plans unlock 2K (2 credits) and 4K (3 credits), ideal for print, packaging, large displays, and Amazon zoom imagery.

Question 26

How do I choose the output resolution?

Accepted Answer

Pick 1K, 2K, or 4K from the resolution selector before generating. 1K costs 1 credit; 2K costs 2 and 4K costs 3, and 2K/4K are available on Business, Growth, and Studio plans.

Question 27

How do I download my images?

Accepted Answer

Open any image and download it as a PNG, or select multiple images in your gallery and download them in one batch.

Question 28

How do I delete images?

Accepted Answer

Delete a single image from its viewer, or select several in the gallery and delete them together.

Question 29

Can I generate multiple variations?

Accepted Answer

Yes, you can generate as many variations as you have credits for. Try different templates and product placements to find the perfect shot.

Question 30

What are Custom Private Templates?

Accepted Answer

Custom Private Templates are scenes our team designs exclusively for your brand, built around your products, palette, and aesthetic. They are visible only to your account, never shared with other customers, and appear in a dedicated section of your template gallery. Available on the Studio plan; once you upgrade, your dedicated account manager will work with you to scope and deliver them.

Question 31

Do I own the generated images?

Accepted Answer

Yes. All plans include commercial licensing for generated images. You can use them across web, ads, packaging, and marketing materials.

Question 32

Can I use Lume images on Amazon and Etsy?

Accepted Answer

Absolutely. Lume images meet marketplace requirements. Use our white background preset for Amazon main images and lifestyle scenes for gallery images.

Question 33

Are there any usage restrictions?

Accepted Answer

Images must comply with our content policy (no prohibited items). You have full commercial rights but cannot resell the images as stock photography.

Question 34

What are the upload size limits?

Accepted Answer

Upload limits vary by plan. Free accounts support images up to 10MB. Paid plans support larger files for better quality results.

Question 35

How long are images stored?

Accepted Answer

All generated images are securely stored in your account. You can download and delete them anytime. We recommend downloading important images for backup.

Question 36

What browsers are supported?

Accepted Answer

Lume works best on modern browsers: Chrome, Firefox, Safari, and Edge (latest versions). Mobile browsers are supported but desktop is recommended for editing.

Question 37

Can I use Lume on my phone?

Accepted Answer

Yes. Lume runs in your mobile browser and is touch-optimized, so you can upload, position your product with touch gestures, and generate from your phone. We don't have a dedicated mobile app yet, but one is in the works.

Question 38

Is my data secure?

Accepted Answer

Yes. We use industry-standard encryption for data in transit and at rest. Images are stored securely and only accessible by you. See our Privacy Policy for details.

Question 39

What support is available?

Accepted Answer

Free accounts: Community support. Pro: Email support during business hours (Mon-Fri, 9am-6pm UK). Business: Email support plus priority processing for faster generations. Growth: Priority support with faster response times. Studio: Dedicated account manager.

Question 40

What are the limitations?

Accepted Answer

Lume is optimized for product photography, not complex human portraits. It works best with clear product images.

Question 41

Can Lume photograph models wearing products?

Accepted Answer

Yes. Many Lume templates feature human models showcasing products, which works well for apparel, accessories, jewelry, and beauty. Browse the template gallery and pick a scene with a model that suits your product, then upload your product and generate. For fully bespoke model shoots beyond our template library, traditional photography may still be the better fit.

Question 42

Does Lume integrate with Shopify?

Accepted Answer

Currently, you download images and upload them to your Shopify store manually. A direct Shopify integration is on our roadmap.

Question 43

Is there an API available?

Accepted Answer

API access is still in development. If you need API integration, please contact us at support@lume.pics and we can discuss your requirements.

Frequently Asked Questions