Terms of Service
Effective date: 6/4/2026
1. Introduction
These Terms of Service ("Terms") govern your access to and use of the Lume.Pics website and services ("Service"), operated by SGL Technology Limited (company number 11120804), a company registered in England and Wales with its registered office at 17 Green Lanes, Newington Green, London, England, N16 9BS ("we", "us", or "our").
By accessing or using our Service, you agree to these Terms. If you do not agree, you may not use the Service.
2. Eligibility
You must be at least 18 years old to use the Service.
By using the Service, you confirm that you have the legal capacity to enter into a binding contract.
3. Accounts and Access
You may be required to create an account using Firebase (Google login).
You must provide accurate, complete, and up-to-date information.
You are responsible for safeguarding your login credentials and for all activities under your account.
We may suspend or terminate your account if you violate these Terms.
4. Acceptable Use
When using the Service, you agree not to:
Upload or generate any hateful, harassing, abusive, or discriminatory content.
Upload or generate sexually explicit, pornographic, or exploitative content.
Upload unlawful, defamatory, or fraudulent material.
Interfere with, disrupt, or misuse the Service.
We reserve the right to remove or restrict access to any content that violates these rules.
5. Payments and Subscriptions
Payments are processed securely by Stripe.
Subscriptions renew automatically unless cancelled.
Refunds are handled in line with Stripe's refund policies unless otherwise required by law.
6. AI Services Disclaimer
The Service uses Google Gemini to generate AI images from your uploaded product photos.
Generated outputs may be inaccurate, incomplete, offensive, or unexpected.
You are solely responsible for your use of generated content. We disclaim liability for reliance on AI-generated outputs.
7. Intellectual Property
You retain ownership of content you upload.
By uploading, you grant us a limited licence to process and display your content for the purpose of providing the Service.
We retain ownership of the Service, software, and branding.
8. Termination
We may suspend or terminate your access to the Service at our discretion, including for:
Breach of these Terms
Uploading prohibited content
Non-payment of subscription fees
9. Limitation of Liability
The Service is provided "as is" without warranties of any kind.
To the fullest extent permitted by law, we disclaim liability for damages arising from your use of the Service, including AI-generated outputs.
Nothing in these Terms excludes liability for death, personal injury, or fraud caused by our negligence.
10. Affiliate & Referral Program
Eligibility: the affiliate and referral program is available to web-platform users only. Customers using Lume exclusively through the Canva integration are not eligible to participate.
Reward structure: existing customers earn account credit equal to their referee’s full-priced subscription amount. Influencer affiliates earn cash commissions managed by our partner FirstPromoter. Rewards are awarded only after the referee’s first full-priced monthly payment (typically Month 3 of the relationship).
Excluded invoices: rewards are not issued for $1 trial invoices, half-price retention months, or any invoice paid at less than the plan’s list price. Rewards may be reversed if the referred subscription is refunded or charged back.
Anti-abuse: self-referrals are prohibited. Coordinated fraud, fake signups, and any attempt to game the program may result in forfeiture of all earned rewards and account termination. We reserve the right to modify or end the program at any time with reasonable notice.
Cash payouts to affiliates are processed by FirstPromoter and are subject to applicable tax reporting in the recipient’s jurisdiction.
11. Retention Offers
From time to time we may offer a discount as a retention incentive when you choose to cancel a paid plan. The 50%-off-for-2-months retention offer is available no more than once per 12-month period per account, applies only to monthly subscriptions, and cannot be combined with affiliate or other promotional discounts. Annual subscriptions are not eligible. Offers are subject to change without notice.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
13. Contact
For questions, contact us at: [email protected]